We all know how crucial empathy is. But how do you know when you're being empathetic instead of just sympathetic? And how do we get from that judgy, snarky, self-protective place we all live in and find the right response? It turns out there is no right response. There are a lot of wrong ones. But mostly it's just about being willing to go there instead of distancing yourself from the pain. Because it's not the words that make someone feel understood, it's the human connection. Simply explained, gorgeously animated, this video could change your life, one empathetic response at a time.

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